TOP 100 HOTEL SITES
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| Lambert hopes to be gateway to Southwest When Richard Hrabko learned last week that American Airlines was cutting another 18 flights from St. Louis, the first call he made was to Southwest Airlines. feeds.bizjournals.com |
Omni uses TracyLocke for new ad campaign Omni Hotels is working with advertising agency TracyLocke to develop and unveil a new advertising campaign, targeted to meeting professionals. (OMC) feeds.bizjournals.com |
Orlando June air traffic drops 5.9% Orlando International Airport has announced that its overall traffic in June dropped 5.9 percent, despite a 20.4 percent jump in international passengers. feeds.bizjournals.com |
Second 'nerd bird' flight added by Alaska A second flight between San Jose and Austin, Texas on Alaska Airlines will be added in March. feeds.bizjournals.com |
Sheraton Birmingham works hard to keep its 'experts' happy At the Sheraton Birmingham Hotel, little things go a long way. Through “random acts of kindness” and committees, Director of Human Resources Karen Herbert said hotel employees can find the generosity of spirit needed to make every day at the hotel a great day – for employees and visitors alike. The key to creating a positive atmosphere is the ability to listen to employee needs and concerns, she said. After all, the employees on the front lines are the true experts on the hotel. “They know the most about our guests,” Herbert said. “They’re talking with our guests on a daily basis and they know what they need.” That’s why employees are not only able to provide suggestions and feedback through an annual survey, but also have the opportunity to work on groups such as the hotel’s fun committee, which plans social events, and its “be great” committee, which provides suggestions to improve customer service. In addition to listening, the hotel takes action to make the hotel a great place to work every day. Herbert said the hotel management staff practices random acts of kindness for employees, such as provide water or a fruit bar to hotel attendants during the heat of Alabama summers. Although these acts of kindness occur behind the scenes at the hotel, their impact can be observed in the service the hotel provides. “We can’t ask people to be nice and give good customer service to a guest and not do the same for them,” Herbert said. feeds.bizjournals.com |